FAQs

Shipping

Do you ship to my country?

CITYSTATES ships to the United Kingdom, Europe and United States.

What is my shipping cost?

The cost of shipping will be based on the destination to which the items will be shipped to. It is also important to note that local custom fees may apply outside of the EU. 

How can I track my shipment?

Once you have placed an order you will be provided with a tracking number which can be used to follow your order from our CITYSTATES warehouse straight to you.

What are my delivery options?

CITYSTATES uses DHL and DPD as their courier services, for more information regarding your delivery options outside of the UK please visit the DHL website by clicking here and for delivery options within the UK please visit the DPD website by clicking here.

Packaging?

All of the CITYSTATES items are delivered in our signature packaging. This may vary from collection to collection due to the fact that each collaborator is creating a one-of-a-kind line of clothing, and will have different ideas and requests for their product packaging. 

Payment

What are the accepted payment methods?

CITYSTATES accepts payments via MasterCard, VISA, American Express, Visa Electron.

When will I be charged for my order?

If you complete your purchase with a credit card the total amount will be reserved on your account immediately when the order is placed. The money is then charged to your account when your order is registered for delivery from our warehouse. You will then receive a confirmation containing a receipt of the purchase.

Why have you charged me twice for my order?

CITYSTATES can guarantee that you will be charged only once. There is a possibility that the charge may appear twice on your bank statement: The first refers to the payment authorization request and the second confirms the actual charge. 

Do I have to pay international taxes and duties?

When ordering outside of the UK, duties and VAT/ tax will apply depending on where the item(s) is sent. 

Orders

When do I receive my order?

As soon as you have clicked checkout and your payment details have been verified and approved, CITYSTATES will use DHL or DPD courier system to get your package to you as soon as possible. 

Can I change my address?

If you would like to change your address once your order has been confirmed, please contact DHL or DPD directly as soon as possible. 

Why did I did not receive an email confirmation?

As soon as your order has been processed you should receive a confirmation email to the email that was used at checkout. If this is not the case, please check that the email provided at checkout was correct and make sure to also check your spam folder! If there is still a problem, contact us at info@bycitystates.com

Products

How do I find the right size?

There is a size chart for each item to help you find the right fit for your measurements.

Where do I find care instructions?

Instructions for how to care for your new product can be found in the inside care label. 

Product Availability and Authenticity?

Each CITYSTATES item is a limited-edition collectable. There is therefore limited availability of products. We also guarantee the authenticity of all the collectables when ordered from our website. All items are controlled individually for quality by our specialists. 

Have a question we haven’t answered yet?

Email us as at info@bycitystates.com